Everything SUV Customer Service

• Online Shopping
• Credit Card Fraud Prevention & Reporting Measures
• Special Offers
• Return Information
• Shipping and Delivery Information
• Customer Service Policies
• Privacy Policy
• Disputes

Online Shopping

Shopping online at Everything SUV is completely safe and easy . We offer a secure server so that your personal information does not get into the wrong hands. You can shop online 24/7 making it convenient for your busy schedules.

Online Shopping is 100% secure so there is no need to worry about your personal information getting out.

From more information about shopping online at Everything SUV please visit the following link for detailed instructions: SHOP ONLINE INSTRUCTIONS

We are committed to customer service and will do everything possible to provide you the best customer service and the best prices on the internet.

Please see what past customers are saying: CUSTOMER TESTIMONIALS

Credit Card Fraud Prevention & Reporting Measures

Conviction on Credit Card Fraud
Carries Penalties of 10 Years Imprisonment and/or a $10,000 Fine!

U.S.C. Title 18, Section 3056, Subsection (b), specifically authorizes the United States Secret Service to detect and arrest any person who violates federal criminal laws relating to credit card fraud and related activity in connection with computers and/or access devices.

Credit Card Fraud

Everything SUV is committed to the prevention and prosecution of online credit card fraud. Some of our prevention measures may include:
 

• Reporting all fraudulent and charge back purchases to the Secret Service.

• Contacting law enforcement officials in your state

• Issuing a summons through our attorney to your ISP. We've done it numerous times and have never been turned down & even if you are behind a firewall or router we can find you!

• Cardholder address and telephone number verification

• IP number tracking and verification

• Telephone contact with the cardholder

• Verification of a valid, commercial e-mail address (no free e-mail addresses allowed)

• Requirement of signed authorizations

• Examination of all orders for "red flag" fraud indicators

• Other unpublished actions as deemed necessary

If you make a charge and then refuse or enact a charge-back, we will pursue you.

We regret that, in some cases, these measures may result in inconvenience to legitimate customers.

In the rare event that a fraudulent order passes our screening process, we will report the fraud to the appropriate legal authorities and provide those authorities with the necessary information to complete an arrest and effective prosecution. We will report the fraud to your Internet Service Provider for action under their Acceptable Use Policies. We may also initiate civil action against you.

If you're thinking of placing a fraudulent credit card order, this is not a good place to do it.

You, your employer and most likely your family members will not be very pleased with your actions.

If you have a legitimate complaint about your order simply live chat, call or email any of our support staff and we will help you with whatever the situation may be.

Special Offers  

Everything SUV's Price Match Guarantee
With our total dedication to customer service and super competitive prices we will do our best to match or beat an advertised price on the internet. If you find an identical product for a lower price from an on-line company, simply e-mail or call us and we will match or beat that price. Please have the company name, URL and telephone number ready.

E-Mail Our Sales Department: service@everythingsuv.com

Call Our Sales Department:   (805) 457-6999

Live Chat:

Price Match Guarantee Guidelines

• Price has to come from a regular internet retailer. No auctions or private individuals.

• Our price match guarantee is only valid at the time of purchase, we can not price match during an order or after a product(s) has been delivered.

• Price must be verifiable via the internet. If we can't verify that information we can't extend the price match guarantee on the item.

• We will not match clearance prices from a company who is going out of business and selling for less than wholesale purchase price.

• The company advertising a lower price must have the item in stock. 

• Our price match guarantee can not be combined with other special offers such as free shipping or multiple items ordered discounts.

• Everything SUV does reserve the right not to match prices at our discretion. Please e-mail or call for information.

Free Shipping Offers

Items displaying the "Free Shipping" label throughout our web site are offered with free UPS or FedEx ground shipping within the 48 contiguous states. Our free shipping offers can not be combined with our price match guarantee. If you would like to upgrade from our free shipping ground service we will apply the pre-determined amount to the upgraded shipping level of service.

Returns Information

30-Day Satisfaction Guarantee
We stand behind all our products with a 30-day (see exceptions below*) 100% satisfaction guarantee. If, for any reason you are not happy with the merchandise you receive, simply call us at 1-866-888-0106 within 30 days of receiving the merchandise to request a return authorization number. Properly pack the item in its original carton, insure for the full-retail value and ship via ground.  Please refer to the (see Exchanges, Credits or Refunds below*) for complete instructions on how to return an item. All products must have a return authorization number. Any return without the required return authorization number or product's that do not meet or return requirements will either be refused be assessed a 15% or 20% restocking fee at our discretion. No returns or exchanges will be accepted after 30 days from the date of receipt. 

Exceptions*

• Large i.e. heavy, over-size or truck freight items such as WAAG Brush Guards/Center Grill Guards, WAAG Tail Lamp Guards, WAAG Side-Steps and WAAG Rear Bumper Guards. These products may be returned for a refund, within 30 days of receipt. A 20% re-stock fee will apply to all WAAG Brush Guards/Center Grill Guards, WAAG Tail Lamp Guards, WAAG Side-Steps and WAAG Rear Bumper Guards. The reason for the 20%
  re-stock is due to the complexity of the bracket kits, hardware and the re-packing/re-boxing. A return authorization number must be obtained prior to shipping the item back. Freight must be pre-paid and the item should be insured for the full retail value. 

• Items that have been custom embroidered or custom made such as Lloyd Floor Mats & Autoware Seat Covers are not returnable. These items are made to order and are shipped manufacturer direct. In the case of our error we will either correct the error or refund your money at our discretion.

Exchanges, Credits or Refunds*
All exchanged/returned merchandise must be in original factory condition, and must include all original packaging materials, warranty cards (not filled out), manuals, and accessories. Please ship your parcel back the issued return address PREPAID Ground UPS or insured Parcel Post. We cannot accept COD shipments. All exchanges and returns must be received within 30 days of receipt. All returns are subject to additional charges for any missing accessories or components and or restocking fees.

Freight 

Everything SUV will pay for the cost of freight on items returned within 30 days of receipt if defective or  our error. If the item is not defective or the wrong item the customer will pay for the cost of freight on items returned. No Exceptions.

Shipping and Delivery Information

Delivery Times
Most orders are delivered within two weeks. If your order cannot be shipped within 30 days, we will notify you of the expected ship date. Sorry, we cannot ship to P.O. Boxes or foreign countries.

Credit Card Billing
In the event of a product backorder, your credit card will not be charged until the item ships. With orders of WAAG products we will run an "authorization only", this allocates the charge and it is held on your credit card until the item ships, the transaction is not debited from your credit card.  

Shipping
We can ship anywhere within the 48 contiguous United States with a U.S. postal ZIP code. Sorry, no shipments to Canada or Foreign Overseas.

Tax Information 

For orders shipped to and address in California please add 7.25% sales tax. For all orders shipped to any other location outside California there is no sales tax. Sales tax is applied to the full cost of the item before shipping and handling.

Truck Freight Deliveries
Most merchandise is delivered by UPS or FedEx. Some of the larger items we sell such as WAAG 1-Piece Brush Guards, WAAG Wheel-To-Wheel & Kick-Out Side-Steps must be delivered by truck. Truck freight deliveries require that we ship the item to a business or commercial address. In some cases we can deliver to a residence however, a $ 60.00 residential drop ship fee will apply in addition to the standard delivery fee. Unfortunately, truck drivers are required only to deliver to your curb-side, and they are not required to assist once the merchandise has been delivered. Please have assistance ready if you have ordered a truck-shipped product.

Shipped from the Manufacturer or Supplier 

We work closely with our manufacturer and suppliers. For this reason most of our products are drop-shipped directly from the manufacturer and suppliers warehouse. We have warehouse situated all over the country to provide the most expedited and timely delivery service.

Customer Service Policies

• Due to the nature of our business, we want to bring you special offers as fast as we can. Because time is of the essence, we cannot be responsible for advertising errors in special offers.

• We claim no rights in or to any trade marks or trade names associated with the products we sell. Those trade marks and trade names identify the manufacturers who own them as the source and origin of those products and the goodwill associated with them.

• Our prices are often shown with comparison prices. These comparisons are shown for reference purposes only, and represent either a manufacturer¹s published suggested retail price or the price at which the same or comparable merchandise has been offered by retailers. Therefore, it may not necessarily represent the prevailing price for that item in your community. 

• All pricing subject to change. For all prices, products and offers, Everything SUV reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. Promotional offers from Everything SUV are subject to availability and are available only while supplies last. No rain checks will be issued on promotional items and offers.
  While Everything SUV uses all reasonable efforts to include accurate and up-to-date information on the Site, Everything SUV makes no warranties or representations as to the Site's accuracy. Everything SUV assumes no liability or responsibility for any errors or omissions in the content on the Site.

Privacy Policy

Everything SUV assures all our on-line visitors that our server recognizes only the visitor's home server and nothing else. We collect only the user specific information on what pages consumers access or visit. Any further information provided by the consumer is used to process orders, improve customer service, or enhance our site. Any and all customer contact information including e-mail address's, mailing address's and phone numbers are held as confidential, Everything SUV never sells any customer information.

Disputes

Everything SUV has been committed to customer service since 1996. In the rare event that a dispute occurs regarding a sale or return the buyer or person acting as the buyer agrees that all disputes or disagreements will be resolved in San Luis Obispo County, California by an arbitrator or a court of law where the purchase and or sales contract was entered and Everything SUV conducts business.